Public Inquiries and Complaints Procedure

Dear Customer,

Nimble Finance Ltd. is committed to maintaining an ongoing, professional, and respectful dialogue with its customers, and makes every effort to provide the highest standard of service to all clients.

If you are dissatisfied with the service you have received, you may contact the Public Complaints Officer through one of the following channels:

Contact Details:

Address: 22 Plumer Square, Tel Aviv, Israel

Email: [email protected]

 

Operating Hours

Our customer support hours are Sunday through Thursday, from 9:00 AM to 5:00 PM (Israel time), excluding public holidays and holiday eves.

 

Complaint Handling Timeline

• Acknowledgment of Receipt: Nimble will send written confirmation of receipt of your complaint within 14 business days from the date it was received.
• Formal Response: A reasoned and written reply will be provided within 45 business days from the date of receipt.

In exceptional cases, Nimble may extend the response period by an additional 15 business days. Notification of the extension and its reason will be sent to the complainant before the initial 45-day period has ended.

 

Required Information and Documentation

To allow a thorough review of your complaint, please include the following details with your inquiry:

• Full name / Legal entity name
• ID / Company Registration Number
• Date of the inquiry
• Description of the complaint
• Phone number
• Email address
• Mailing address
• Any supporting documents related to the matter, if available

 

Guidelines for Submitting a Complaint

• Complaints may be submitted through any of the communication channels listed above.
• We recommend providing as much detail as possible, including all relevant documents, to help expedite the review process and ensure the most effective response.
• Nimble undertakes to examine each inquiry thoroughly and professionally, utilizing all necessary information and within the timeframes stated above.